Carta certificada urgente (Urgent registered letter)

Before sending your delivery 

A registered letter is the best way to send important or confidential documents when you want them to get there quickly

• Maximum security: your delivery is as important to us as it is to you. So we have designed a tracking system using a unique bar code for each registered letter.
• Guaranteed: the recipient must sign to receive the delivery. If we cannot deliver the item, we will leave a notice in their mailbox so they can collect it from their nearest Post Office within 15 days.
• Peace of mind: you can track your order for free using our delivery tracker.
• Adapted to your needs: recorded delivery is available for national and international deliveries both online and from a Post Office.

You choose your perfect packaging. We offer the following measurements:

Maximum:

• Envelope or box: Length + Height + Width = 90 cm, with no measurement being more than 60 cm.
• Roll or tube: Length + twice the diameter = 104 cm, with no measurement exceeding 90 cm.

Minimum:

• Envelope or box: 14 x 9 cm.
• Roll or tube: Length + twice the diameter = 17 cm, with no measurement being less than 10 cm.

If you want to send something smaller, don't worry, you just have to add a 10 x 7 cm label with the address and postage.

Important! Remember that no recorded delivery letter can weigh more than 2 Kg.

Your delivery is almost ready. All you need to do now is tell us where you want it to go: 

• It’s important for your details and those of the recipient to be clearly visible on the packaging.
• For national deliveries, the word “CERTIFICADO” will appear on the label, which should be located in the upper-left corner on the front of your delivery.
• For international deliveries, the words “RECOMMANDÉ / CERTIFICADO” and “PRIORITARIO / PRIORITY” will appear on the label, which should be located on the same side. You can print this label and complete payment here.

From Mi Oficina, you can manage the delivery of all your parcels, letters or documents. We make it easy for you and explain every detail you need to consider before each delivery.

To get started, you can name your delivery to make it easier to remember and view from the “Mi Cuenta” section. Very important! Remember that you need to enter all the required data to continue through the process. After naming your delivery, you need to choose how you want to prepare your Burofax and specify its content. To prepare it, you can attach a document you have ready or write one then and there online. If you opt for the latter, don’t forget to click “View” so we can proceed with the delivery.

Next you will need to provide information about the recipient and the characteristics of your delivery. You can start entering data from scratch, by importing a document with defined recipients or by choosing a recipient from previous deliveries. The pre-defined recipients are regular contacts that you can save on the platform. Our goal with Mi Oficina is to make managing your deliveries easier and faster.  Any questions? Find out how to import a file or retrieve recipients.

At this point and if you decide to write your Burofax in Tu Oficina, you can edit the format and use various templates to meet your communication needs. You can use different fonts and labels that will replace the information provided in the previous step when you view the content.

You can choose total coverage for your deliveries. To do so, you can request the following additional services to guarantee and complement your delivery:

• Acuse de Recibo: We provide you with written confirmation that your telegraphic document has been delivered, so you have a record of the person who received it and the date and time it was collected
• Copia Certificada: As the sender, keep an authenticated copy of the communication sent by Burofax or Telegram. You can request this service when sending the item, or later. Legally valid certified copy
• Custodia de 60 y 120 Meses: You can request that we hold on to your item for longer, from 60 to 120 months, if during this period you need to ask us for content certification
• Prueba de Entrega Electrónica (PEE): Digital recorded delivery receipt.

After providing the characteristics of your delivery, you can export all this information to a file or your email for use in future deliveries, making the process even more convenient. Remember to select the recipient in the list of deliveries. Don’t forget! If you imported a file with various recipients, each Burofax can only contain one of those recipients because these are personal notifications.

A final summary will be produced when you complete the process so that you can check all the details you provided. You can change any of the information you entered previously.

If you need to stop and continue the delivery process at a later time, this is easy. Click “Continue later” to save all the details of your delivery and finish whenever you get the chance.