Paq Estándar

Before sending your delivery 

Responsible and efficient! This type of shipment is our greenest and most sustainable courier service, reducing emissions and the environmental footprint. We achieve this by optimising delivery routes and grouping deliveries together until the vehicle is full. Not everything is urgent, but looking after the planet is.

Although this is our option for non-urgent shipments, that doesn’t mean these deliveries are not timely. Depending on the place of origin and the destination, they take between 48 to 72 hours to reach the recipient.

• Flexibility: we make two delivery attempts to the specified address within the guaranteed period. If you prefer, you can also pick up the item at a post office or at a public or private Citypaq. If delivery cannot be made, we will leave a notification in the postbox stating the Post Office where it can be collected within 15 working days. Finally, if we are unable to deliver within the stated time, we refund your costs.
• Includes Modify: it’s easy to modify the delivery of your items via your PC or mobile if you need to. What’s more, with Modify you can also choose to let the recipient make the changes you specify. You can choose this option for all shipments to home addresses in Spain.
• For your peace of mind: your delivery is as important to us as it is to you. So you’ll be able to track its status and location at all times. It doesn’t matter if you’re the sender or the recipient - you’ll both have access to this information whenever you want.
• Near you: You can send the Paq Estándar anywhere in Spain, Andorra, and mainland Portugal.
  

You choose your perfect packaging! We have a wide range of products to suit your needs in our online shop and at Correos Post Offices.

We just need the item to fit these measurements:

Maximum:

• Box: Length + Height + Width = 210 cm, with no measurement being more than 120 cm.
• Roll or tube: Length = 120 cm and Diameter = 30 cm.

If you want to send something bigger, don't worry, add an Extra Maximum for a slightly higher price:

• Length + Height + Width = 270 cm for 35% more. 
• None of the measurements can exceed 170 cm for 35% more.

Or add the two extra dimensions for 70% more.

Minimum:

Box: 15 x 10 cm.

Roll or tube: dimensions that allow a 10 x 14.5 cm label to be attached.

Important! Remember that no package can weigh more than 30 kg real weight.

When you get to this step… You just need to tell us where to deliver it!

• Home address: If you choose this option, we guarantee two signed-for delivery attempts. If we can’t deliver it, the recipient can pick the item up at their chosen Post Office within 15 days. This option will be available both for private clients and those with a contract, and is the only delivery method available for Portugal. 
• Choose your Post Office: we can send your package to the Post Office you choose. It just needs to have a package collection point. We will keep it for collection for 15 days. We will notify the recipient that the package has arrived by text message or email. We will also send them reminders if they do not collect it. It couldn’t be easier!
• Nearest Post Office: with this option the package is delivered to the Post Office nearest to the address you provide, where the recipient can collect it within 15 days. We notify the recipient with two text messages or emails so they know their package is ready for collection. They will get the second text message 5 days after the first.
• Citypaq: with this option we deliver your item to one of the various Correos smart lockers located around town. This way, you don’t have to worry about opening times. The lockers can be used 24 hours a day. 

Remember! Your details and those of the recipient must be clearly visible on the packaging. 

If you want to make the process even quicker, you can generate the package label and pay for the delivery on your PC or mobile phone.

What is volumetric weight?

Good packing tips 

Do you need packing material? Buy it in our Online Store

Find out more about the Paq Estándar

From Mi Oficina, you can manage the delivery of all your parcels, letters or documents. We make it easy for you and explain every detail you need to consider before each delivery.

To get started, you can name your delivery to make it easier to remember and view from the “Mi Cuenta” section. Very important! Remember that you need to enter all the required data to continue through the process. After naming your delivery, you need to choose how you want to prepare your Burofax and specify its content. To prepare it, you can attach a document you have ready or write one then and there online. If you opt for the latter, don’t forget to click “View” so we can proceed with the delivery.

Next you will need to provide information about the recipient and the characteristics of your delivery. You can start entering data from scratch, by importing a document with defined recipients or by choosing a recipient from previous deliveries. The pre-defined recipients are regular contacts that you can save on the platform. Our goal with Mi Oficina is to make managing your deliveries easier and faster.  Any questions? Find out how to import a file or retrieve recipients.

At this point and if you decide to write your Burofax in Tu Oficina, you can edit the format and use various templates to meet your communication needs. You can use different fonts and labels that will replace the information provided in the previous step when you view the content.

You can choose total coverage for your deliveries. To do so, you can request the following additional services to guarantee and complement your delivery:

• Acuse de Recibo: We provide you with written confirmation that your telegraphic document has been delivered, so you have a record of the person who received it and the date and time it was collected
• Copia Certificada: As the sender, keep an authenticated copy of the communication sent by Burofax or Telegram. You can request this service when sending the item, or later. Legally valid certified copy
• Custodia de 60 y 120 Meses: You can request that we hold on to your item for longer, from 60 to 120 months, if during this period you need to ask us for content certification
• Prueba de Entrega Electrónica (PEE): Digital recorded delivery receipt.

After providing the characteristics of your delivery, you can export all this information to a file or your email for use in future deliveries, making the process even more convenient. Remember to select the recipient in the list of deliveries. Don’t forget! If you imported a file with various recipients, each Burofax can only contain one of those recipients because these are personal notifications.

A final summary will be produced when you complete the process so that you can check all the details you provided. You can change any of the information you entered previously.

If you need to stop and continue the delivery process at a later time, this is easy. Click “Continue later” to save all the details of your delivery and finish whenever you get the chance.